Refund Policy

Refund Policy

When Can I Request a Refund?

✅ Partial Delivery: If the order is only partially delivered and cannot be completed due to objective reasons.
❌ No Refunds After Delivery: Once traded, it is not eligible for a refund.
⚠️ Pokemon GO Orders: We do not support Pokemon GO orders. If you mistakenly place an order for Pokemon GO, a $1 transaction fee will be deducted from your refund.

How to Request a Refund?

To request a refund, please contact our 24/7 Live Support Chat or email us at info@thepokestar.com.

When Will I Receive My Refund?

The refund processing time depends on the payment method used. Typically, refunds take 1-3 business days to process.