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If you have an issue or question that requires immediate assistance, you can click the chat button on the lower right of the page to chat live with a Customer Service representative.
FAQ
Q: “How long does it take to receive my order?”
Normally, within 5-10 minutes! Our delivery team is always on and ready to deliver!
Q: “Can we customize our Pokémon moves?”
You certainly can! Search Custom Moveset item, fill out the move(s) you want, and add to cart.
Q: “Where can I find my order number?”
Your order number can be found in the order confirmation email after you place the order!
Q: “Is your Pokémon legal?”
All of our Pokémon are caught and traded by our master trainer staffs! They are 100% legit and tradable! Pokémon Home compatible!
Q: “How does trading work?”
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.