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If you need immediate assistance, click the chat icon below to connect with our 24/7 live support team. We're here to help! 😊
FAQ
Q: “How long does it take to receive my order?”
A: Normally, you will receive your order within 5-10 minutes after you send us your order number and link code.
Q: “Can we customize our Pokémon moves?”
You certainly can! Search Custom Moveset item, fill out the move(s) you want, and add to cart.
Q: “Where can I find my order number?”
Your order number can be found in the order confirmation email sent to the email address you used during checkout. If you can't find it, please check your spam folder or other email accounts you may have used. 📧
Q: “Is your Pokémon legal?”
All of our Pokémon are caught and traded by our master trainer staffs! They are 100% legit and tradable! Pokémon Home compatible!
Q: “How does trading work in Scarlet & Violet?”
1️⃣ Connect to the Internet: Open the menu by pressing X, then press L to go online 🌐.
2️⃣ Open the Poké Portal: Find and select the Poké Portal from your menu 📱.
3️⃣ Select Link Trade: Choose the "Link Trade" option to start 🧑🤝🧑.
4️⃣ Enter the Trade Code: Type in the trade code provided through our live chat 💬, then click "Begin Searching" 🔍.
5️⃣ Make Your Trade: Once connected, choose any unwanted Pokémon to trade 🦸♂️🔄🦸♀️!
That's it! Enjoy trading! 🎉
2️⃣ Open the Poké Portal: Find and select the Poké Portal from your menu 📱.
3️⃣ Select Link Trade: Choose the "Link Trade" option to start 🧑🤝🧑.
4️⃣ Enter the Trade Code: Type in the trade code provided through our live chat 💬, then click "Begin Searching" 🔍.
5️⃣ Make Your Trade: Once connected, choose any unwanted Pokémon to trade 🦸♂️🔄🦸♀️!
That's it! Enjoy trading! 🎉
Q: “How does trading work in Sword & Shield?”
🔄 How to Trade Using the Y-Comm in Pokémon Sword & Shield
1️⃣ Open the Y-Comm Menu: Press the Y button to open the Y-Comm 📱.
2️⃣ Connect to the Internet: Press the “+” button to go online 🌐.
3️⃣ Select Link Trade: Choose "Link Trade" and then press "Start Trading" 🔄.
4️⃣ Enter the Link Code: Type in the trade code provided through live chat 💬.
5️⃣ Begin Trading: You’re now ready to trade with the delivery staff 🤝!
🔔 If you purchased multiple Pokémon, repeat this process until you’ve received them all. 📦
Happy trading! 🎉
1️⃣ Open the Y-Comm Menu: Press the Y button to open the Y-Comm 📱.
2️⃣ Connect to the Internet: Press the “+” button to go online 🌐.
3️⃣ Select Link Trade: Choose "Link Trade" and then press "Start Trading" 🔄.
4️⃣ Enter the Link Code: Type in the trade code provided through live chat 💬.
5️⃣ Begin Trading: You’re now ready to trade with the delivery staff 🤝!
🔔 If you purchased multiple Pokémon, repeat this process until you’ve received them all. 📦
Happy trading! 🎉
Q: “How does trading work in Brilliant Diamond and Shining Pearl?"
⚠️ You must have the 1st Gym Badge from Oreburgh City to trade! ⚠️
1️⃣ Go to any Pokémon Center: Head to a Pokémon Center 🏥.
2️⃣ Head downstairs to the Union Room: Go downstairs and enter the Union Room 🏢.
3️⃣ Talk to the nurse: Speak to the nurse and choose “Enter using a link code” 💬.
4️⃣ Enter the Link Code: Input the link code provided to access the Global Room 🔑.
5️⃣ Press Y, then select Call → Trade: Press Y, then select "Call" and "Trade" to start trading 🔄.
Happy Trading! 🎉
1️⃣ Go to any Pokémon Center: Head to a Pokémon Center 🏥.
2️⃣ Head downstairs to the Union Room: Go downstairs and enter the Union Room 🏢.
3️⃣ Talk to the nurse: Speak to the nurse and choose “Enter using a link code” 💬.
4️⃣ Enter the Link Code: Input the link code provided to access the Global Room 🔑.
5️⃣ Press Y, then select Call → Trade: Press Y, then select "Call" and "Trade" to start trading 🔄.
Happy Trading! 🎉
Q: “Can I get banned from using this Pokémon?"
It's highly unlikely that you'll be banned for using our Pokémon. The chance of a ban is very low, especially if you're using a legitimate copy of the game. All of our Pokémon are caught, bred, and traded by our expert trainers, ensuring they comply with the game's rules. You can rest assured that there’s no need to worry!